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This Privacy Policy forms part of your legal agreement with Greatshop Services, its subsidiaries, and affiliates (collectively, “Greatshop”, “we”, “our”, or “us”) under Terms of Use, available at https://greatshopllc.com/terms-conditions/. Greatshop franchises may also be authorized to use your personal information in the manner described in this Privacy Policy. Please note: Greatshop franchises independently may have their own data collection and use practices that are not governed by this Privacy Policy. By downloading, installing, accessing, or using any of the Services (as defined below) or by submitting personal information to us in a manner governed by this Privacy Policy, you agree to the terms of this Privacy Policy, as amended from time to time.
Our Services may contain links to other websites, applications or services operated by others. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other websites, applications, or services, including websites, applications or services operated by Greatshop franchises, most of which are locally owned and independently operated, although some may be owned by Greatshop affiliates.
By using the Online Services, you are agreeing to the Terms of use available at https://greatshopllc.com/terms-conditions/, which are incorporated by reference.
We may collect personal information to deliver the Services you request, to help improve your experience, to support our business functions and in a variety of ways when you interact with Greatshop franchisees and Services.
What Personal Information Do We Collect?
We may collect the following categories of personal information. Not all categories may be collected about every individual. California residents, please see the information we collect about you, below in Categories of personal information collected and disclosed.
How Do We Collect Personal Information?
We collect personal information from you or about you in a variety of ways, including: directly from you; from advertising networks, internet service providers, data analytics providers, marketing vendors; from your device and other technologies; from Greatshop franchisees, government entities, operating systems and platforms, social networks, data brokers and other external third-party sources.
You actively share personal information with us in various ways when you utilize the Services. For example, you may share personal information when you:
Greatshop uses cookies, which are small data files created by a web server and stored by your browser. We also use pixel tags, which are tiny graphic images, also known as web beacons, action tags, or transparent GIF files. Cookies and pixel tags permit the Services to function properly. Sharing through cookies may be deemed a sale or sharing under some Privacy Laws. To opt-out, please see Notice of Right to Opt-Out of Selling or Sharing and the further information provided below.
If you do not want cookies to be dropped on your device, you can adjust the setting of your Internet browser to reject the setting of all or some cookies and to alert you when a cookie is placed on your device. For further information about how to do so, please refer to your browser ‘help’, ‘tool’, or ‘edit’ section or see www.allaboutcookies.org. Please note: If you select “Necessary Cookies Only”, cookies classified as “Strictly Necessary” will still be operational on the site, as they are necessary for the site to function correctly and provide you the Services.
If you want to remove previously stored cookies, you can manually delete the cookies at any time. However, this will not prevent the Greatshop websites from placing further cookies on your device unless and until you adjust your Internet browser setting as described above.
Using the Google Analytics opt-out browser add-on will not prevent Greatshop from using other tools to measure site analytics. It does not prevent data from being sent to the website itself or in other ways to web analytics.
To learn more about interest-based advertising (often referred to as online behavioral advertising or targeted advertising) and how to manage your preferences for interest-based ads from participating companies, please visit the following third-party websites:
Please note that these opt-out mechanisms are browser and device specific. If you wish to opt-out of interest-based advertising across all browsers and devices, you need to make your choices in each browser and device you use. Please consult your device’s user guide for more information on managing interest-based advertisements in a mobile environment. Please be aware that if you opt out of receiving interest-based advertising, you will still be served with advertisements, but they will no longer be targeted to your interests.
Greatshop Franchises
Please note that most Greatshop franchises are locally owned and independently operated, although some franchises are owned by Greatshop affiliates. We may collect personal information from Greatshop franchises, particularly when we collaborate in providing the Services to you. We also may collect personal information from Greatshop franchisees in order to provide local offers and promotions that might interest you. These Greatshop franchises may also be authorized to use your personal information in the manner described in this Policy. Please note: Greatshop franchises independently may have their own data collection and use practices that are not governed by this Policy.
Personal Information We Collect from External Third-Party Sources
We may receive personal information about you from other sources to help us correct or supplement our records, improve the quality or personalization of the Services and marketing to you, and prevent or detect fraud. Third parties may collect user data directly from you for their own use and subject to their own privacy policies.
We may also collect personal information about you from social media platforms and networks if you post content publicly or to our social media account (e.g., by using a hashtag) or if you post content to third-party social media hosts such as Facebook, Twitter, Pinterest, YouTube and Instagram.
Purposes of Collection and Processing
We use your personal information to provide you the Services, such as to fulfill your requests for services or to help us personalize our Services and market to you. We also may use your personal information to support our business functions, such as fraud prevention, marketing, and legal functions. Some examples may include:
Greatshop may combine personal information, collected online and offline, including personal information from third party sources as described below. Greatshop also may transfer or share your personal information within our corporate family of companies and Greatshop franchises for these purposes, as permitted by law.
We may share your personal information in the following circumstances:
Greatshop offers a mobile text messaging program in connection with the Services. For more information about this offering, please see our SMS Communication Privacy Policy.
We use various security measures to protect personal information that we collect. However, we cannot guarantee that your personal information will be secure from disclosure or misuse, either by accident or by unauthorized access or use.
If you need to update or correct certain personal information, please contact your local Handyman office that completed work for you. You can also update certain personal information by contacting our Customer Care department by phone at 1-(409) 245-3865.
If you indicate you would like to stop receiving promotional emails, you may still receive emails relating to services purchased and program updates.
You also will have an opportunity to indicate your preferences by clicking on an “unsubscribe” hyperlink contained in promotional emails we send you or following the “unsubscribe” instructions in a notification or other message type. Even if you unsubscribe from our emails, you may continue to receive promotional emails from Greatshop franchisees. To unsubscribe from promotional email communications from an Greatshop franchisee, please follow the instructions for unsubscribing in the franchisee’s email.
We use an opt-in standard for text messages. Opt-in means we will only conduct the activity with your affirmative consent.
Other Greatshop websites, applications and digital services may be governed by different privacy policies. Please read the privacy policy posted on each Greatshop website, application, or other digital service that you visit to understand the information collection, use and sharing practices that apply.
Our Services may contain links to other websites, applications or services operated by others. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other websites, applications, or services, including websites, applications or services operated by Greatshop franchises, most of which are locally owned and independently operated, although some may be owned by Greatshop affiliates.
If you have accessed our Services through a link from some of our advertising or marketing partners, our Services may include a frame of the applicable advertising or marketing partner. Nevertheless, the information you provide to us through these framed web pages is collected by us, and our use of this information is governed by this Privacy Policy.
Our Services offer you the ability to interact with social media platforms, such as Facebook®, Twitter®, and Instagram®. Please be advised that reviews, user-generated content, and other information you post or share with these platforms and networks, and any information gathered by the platforms and networks, will be governed by the Privacy Policy and terms of use of the applicable platform or network and not by this Privacy Policy. Please remember that any information you disclose in this manner will be publicly available.
We encourage you to read the Privacy Policy and terms of use posted on each and every website, application, platform, network, or service that you access or use.
When we run a contest or sweepstakes through our Services, it will be accompanied by a set of rules. If our use of your personal information gathered in connection with the contest or sweepstakes entry process is different from the terms of this Privacy Policy, the rules for such contest/sweepstakes will specify how that information will be used. If you win a contest or sweepstakes, additional provisions regarding the use of your personal information may be included in required winner’s affidavits and releases.
The Services are intended for adults. We do not sell any items ordered through our Services directly to anyone who we know to be under the age of 18, including children under the age of 16. If you are under the age of 18, you should not use our Services to submit requests for Services. In addition, we do not collect online any personal information from anyone who we know to be under the age of 13. If you are under the age of 13, you should use our Services only with the involvement of a parent or guardian and should not submit any personal information of any kind to us.
California minors (under 18 years of age) may in certain circumstances request and obtain removal of content or information they posted to the Services. If you are a California minor, you may make a removal request by contacting us toll-free by phone at 1-(409) 245-3865.
California
The following Notice At Collection provides information for California residents, as required under California privacy laws, including the California Consumer Privacy Act, as amended (“CCPA”). California privacy laws require that we provide California residents information about how we use their personal information, whether collected online or offline, and this portion of our Privacy Policy is intended to satisfy that requirement.
Under the CCPA, “personal information” is any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household. Please note that this definition of personal information applies to only this section of our Privacy Policy.
California Residents’ Rights
California law grants California residents’ certain rights and imposes restrictions on particular business practices as set forth below.
Notice of Right to Opt-Out of Selling or Sharing: California residents have the right to opt-out of our sale or sharing of their personal information. Opt-out rights can be exercised on our Your Privacy Choices webform on www.AceHandymanServices.com, by calling the Care Center at (409) 245-3865. California’s definition of sale is broad and encompasses many types of data transfers.
Global Privacy Controls/Opt-Out Preference Signal: You can configure certain browsers and other technologies to send opt-out preference signals to a website notifying the website of your express action to stop the sale or sharing of your personal information. For more information, please see globalprivacycontrols.org. At this time, this signal only applies to the browser and device you are searching from and only includes the online sale of your personal information.
To request the opt-out of the offline sale of personal information, please visit our Your Privacy Choices webform at www.AceHandymanServices.com, call the Care Center at 1-(409) 245-3865.
Notice of Right to Limit: We do not collect, use or disclose Sensitive Personal Information about consumers beyond the purposes authorized by the CCPA.
Notice at Collection We are required to notify California residents, at or before the point of collection of their personal information, the categories of personal information collected and the purposes for which such personal information is used.
Data Retention
We endeavor not to collect more data than necessary to fulfill our business needs.
Categories of personal information collected and disclosed
Generally, we may collect the following categories of personal information (as set forth in the CCPA) about California residents that we collect and have collected in the prior twelve (12) months, as well as the categories of third parties to whom we may disclose this personal information for a business or commercial purpose. In some cases (such as where required by law), we may ask for consent or give you certain choices prior to collecting or using certain personal information. California’s definition of sale is broad and encompasses many types of data transfers.
| Categories | Description | Third Party Disclosures for Business or Commercial Purposes |
| Identifiers (Name, contact info and other identifiers) | Such as a real name, alias, postal address, unique personal identifier, online identifiers, Internet Protocol address, email address, and similar identifiers. | advisors and agentsaffiliates and subsidiariesregulators, government entities and law enforcementinternet service providers operating systems and platformsadvertising networksdata analytics providerssocial networksdata brokersGreatshop franchisesothers as required by law |
| Categories of Personal Information Described in Cal. Civ. Code § 1798.80. | Records containing Personal Information, such as name, signature, photo, contact information, education, financial or payment information. | advisors and agentsaffiliates and subsidiariesregulators, government entities and law enforcementinternet service providersoperating system, and platformsadvertising networksdata analytics providerssocial networksdata brokersGreatshop franchisesothers as required by law |
| Commercial Information | Including records of services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | advisors and agentsaffiliates and subsidiariesregulators, government entities and law enforcementinternet service providersoperating systems and platformsadvertising networksdata analytics providerssocial networksdata brokersGreatshop franchisesothers as required by law |
| Internet or Other Electronic Network Activity Information | Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with an internet website or application, as well as physical and network access logs and other network activity information related to your use of any Greatshop device, network or other information resource. | advisors and agentsaffiliates and subsidiariesregulators, government entities and law enforcementinternet service providersoperating systems and platformsadvertising networksdata analytics providerssocial networksdata brokersothers as required by law |
| Geolocation Data | General location information about a particular individual, vehicle or device. | affiliates and subsidiariesregulators, government entities and law enforcementinternet service providersoperating systems and platformsadvertising networksdata analytics providerssocial networksdata brokersGreatshop franchisesothers as required by law |
| Audio, Electronic, Visual, Thermal, or Similar Information. | Audio, electronic, visual, or similar information, such as, CCTV/ camera/ video footage, photographs, call recordings, and other audio recording (e.g., recorded webinars). | advisors and agentsaffiliates and subsidiariesregulators, government entities and law enforcementinternet service providersoperating systems and platformsdata analytics providersothers as required by law |
| Inferences | Such as inferences drawn from any of the information identified above to create a profile about an individual regarding her or his preferences, characteristics, predispositions, behaviors, and personality tests and profiles reflecting skill and aptitude. | affiliates and subsidiariesregulators, government entities and law enforcementinternet service providersoperating systems and platformsadvertising networksdata analytics providerssocial networksdata brokersGreatshop franchisesothers as required by law |
Categories of Third Parties with Whom We Share, Sell, or Collect Information From
In general, we may collect the personal information identified in the table above from the following categories of sources:
Verifiable Privacy Requests
Subject to certain exceptions, California residents have the right to make the following requests, at no charge:
Right of Deletion: California residents have the right to request deletion of their personal information that we have collected about them, subject to certain exemptions, and to have such personal information deleted, except where necessary for any of a list of exempt purposes.
Right to Know – Right to a Copy: California residents have the right to request a copy of the specific pieces of personal information that we have collected about them in the prior 12 months and to have this delivered, free of charge, either (a) by mail or (b) electronically in a portable and, to the extent technically feasible, readily useable format that allows the individual to transmit this information to another entity without hindrance.
Right to Know – Right to Information: California residents have the right to request that we provide them certain information about how we have handled their personal information, including the:
Right to Correction: To correct inaccuracies in your personal information, taking into account the nature of the personal information and the purposes of the processing of your personal information.
Right of Portability: To obtain a copy of the personal information that you previously provided to us in a portable and, to the extent technically feasible, readily usable format that allows you to transmit your personal information to another controller or business where the processing is carried out by automated means.
Right to Limit the Use of Sensitive Personal Information: We do not collect or process sensitive personal information for the purpose of inferring characteristics about you or for any business uses other than those permitted by the CCPA.
Requests to Opt Out of Sales and Sharing: California residents may submit a request to opt out of sales and sharing by:
Submitting Requests: Requests to exercise privacy rights may be submitted on our Your Privacy Choices webform or by clicking the “Your Privacy Choices” button on the bottom of www.AceHandymanServices.com. Additionally, individuals may contact Customer Care at 1-(409) 245-3865. We will respond to verifiable requests received from California residents as required by law.
Verification of Requests: In order to process requests to know, delete or correct, we require First Name, Last Name, Zip Code, Email, and/or Phone Number, and we may ask for additional information such as recent services or authenticated interactions with us depending on the nature of the request and the need to prevent fraud and protect security. The information provided in the request will be compared to the data Greatshop maintains for that customer. If the information does not match, we will be unable to process the request.
Authorized Agent Requests: An authorized agent is a person or business who has authorization to request to know what personal information we have about you, to delete the personal information we have about you, to correct the personal information we have about you, or to opt-out of the sale/sharing of personal information on behalf of a California resident. Authorized agents use the same links described above to submit requests.
If you are submitting a request on behalf of another person, we require an authorization, and/or other documentation demonstrating your authority to submit this request. This can be a letter or other documentation signed by the California resident authorizing you to submit this request. Greatshop reserves the right to contact the consumer directly to verify their identity and ensure that they have elected an authorized agent.
Right to Non-Discrimination. Greatshop will not discriminate against California residents for exercising their rights under the CCPA.
Contact for Privacy Questions
For questions or concerns about the practices described in this Privacy Policy, please contact the Greatshop Customer Care Center at 1-(409) 245-3865.
Nevada residents have the right to opt-out of our sale of their personal information.
Under the Colorado Privacy Act (“CPA”), Connecticut Data Privacy Act (“CTDPA”), and Virginia Consumer Data Protection Act (“VCDPA”) (collectively the “Privacy Laws”), consumers in those states have the right to receive certain disclosures regarding the processing of “Personal Data” as defined under the Privacy Laws, as well as certain rights with respect to our processing of such Personal Data.
To the extent that we collect Personal Data subject to the Privacy Laws, the following applies subject to certain exceptions:
Disclosures:
The categories of Personal Data processed by us are described above in What Type of Personal Information Do We Collect and How Do We Collect It?.
The purpose for processing Personal Data are described above in How Personal Information Is Used for Business Purposes .
The categories of Personal Data that we share with third parties are described above in Categories of Personal Information collected and disclosed.
The categories of third parties with whom we share Personal Data are described above in Categories of Third Parties with Whom We Share, Sell, or Collect Information From .
We do not “sell” Personal Data to third parties for money. However, under the definition of “sale” under the CTDPA and CPA, some activities may be considered a “sale”. More information on how to exercise the right to opt out of sale is described below, in Right to Opt-Out of Sale or targeted advertising. Greatshop processes Personal Data for targeted advertising, and you may exercise the right to opt out of such processing as described below .
You may exercise your consumer privacy rights, subject to certain exceptions, as follows:
Right to Know/Access: To confirm whether or not we are processing your Personal Data and to access it.
Right to Correction: To correct inaccuracies in your Personal Data, taking into account the nature of the Personal Data and the purposes of the processing of your Personal Data.
Right to Deletion: To delete Personal Data provided by, obtained about or concerning you.
Right of Portability: To obtain a copy of the Personal Data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit your Personal Data to another controller or business where the processing does not disclose trade secrets.
Right to Opt-Out of Targeted Advertising: To opt-out of targeted advertising,
Please note that these opt-out mechanisms are browser and device specific. If you wish to opt-out of interest-based advertising across all browsers and devices, you need to make your choices in each browser and device you use. Please consult your device’s user guide or visit the Google Play Support Center or the Apple Support Center for more information on managing interest-based advertisements in a mobile environment. Please be aware that if you opt out of receiving interest-based advertising, you will still be served with advertisements, but they will no longer be targeted to your interests.
Right to Opt-Out of Sale: Under Privacy Laws, residents may submit a request to opt out of sales by:
Under the CPA and CTDPA, the “sale” of personal information is broadly defined and encompasses an exchange for other valuable consideration. However, we do not “sell” any consumer data in the traditional sense for monetary compensation.
Under the VCDPA, a “sale” includes disclosing or making available Personal Data to a third party in exchange for money. We do not “sell” Personal Data under this definition.
Right to Opt-Out of Significant Profiling: To opt out of the processing of your Personal Data by us for decisions that produce legal or similarly significant effects concerning you. We do not use your Personal Data for these reasons outside of the employment context.
Right to Appeal: If we decline or are unable to take action regarding your request, we will notify you providing our reasons and will provide instructions for how you can appeal the decision. If the appeal is denied, we will provide a way for you contact the Attorney General to submit a complaint if you have concerns about the results of the appeal.
Deidentified Data: In the event we share deidentified data about individuals with third parties and have agreed not to reidentify such deidentified data, we commit to maintaining and using deidentified data without attempting to reidentify a consumer except as permitted by law.
We may change this Privacy Policy from time to time without prior notice. Revised versions of this Privacy Policy will be posted on this page, together with an updated effective date. You should check this page periodically to see if any recent changes to this Privacy Policy have occurred. In some cases, we may post a notice of the revision on the Services and/or send an email or other communication notifying users of the changes. If you have any questions regarding this Privacy Policy, please contact our Customer Care Department by phone at 1-(409) 245-3865.
Contact Us today
Email: luis.r@greatshopllc.com
Phone: (409) 245-3865
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